About the Bug Reports category

Report bugs here. Please add all relevant details:

  1. What were you trying to do?

  2. What do you think should have happened?

  3. What happened instead?

  4. What system/software do you use?

Scaler is crashing my Ableton 10 project every time I try and do anything with the plugin. (move the track its on, try delete scaler from the project,) everything is causing a crash.
Im unable to save my project with the plugin on there because it crashes. Im unable to delete the plugin because it crashes.

So now i’m stuck with a project that Ableton can recover and open, but is unable to save.

  1. What were you trying to do?

I am looking for a performance that I could like and turned the option “perform”, “Key Lock”, and the keys are sticking and wont leave there until I press the it. Also when I just use the humanize it also sticks on a key.

  1. What do you think should have happened?
    It shouldn’t stick to key just when it goes to another chord.

  2. What happened instead?
    it sticks…

  3. What system/software do you use?
    Im using a Macbook pro with Catalina 10.15.7 and the latest Logic. I’m also encountering it before the update.

After purchasing IAP for Scaler 2 IOS under iPadOS 13.7, only the Standalone app converts to fully unlocked, the AUv3 remains a demo. I have emailed Support screenshots.

The following steps were carried out to attempt to remedy problem.

  • Uninstall and reinstall Scaler 2 IOS app.
  • Rebooted iPad Pro 2018.
  • Reinstalled Scaler 2.
  • Restored IAP purchase via Standalone app.
  • Load and tested Scaler 2’s AUv3 via NanoStudio 2, Cubasis 3, AUM, AudioBus 3 and Garageband.

In all AUv3 hosts, tapping Scaler 2’s Seq, Chord, Pad or Mod selections results in Scaler’s Store window popping up.

Note also: Scaler 2 IOS was purchased for $18.99. The AUv3 Purchase window displays a purchase price of $22.99, Selecting restore does not resolve problem.

Specs

  • iPad Pro 11-inch 2018
  • iPadOS 13.7