it runs fine here on a Win 10 machine within Cubase Element 12 as a VST3.
Do you have any custom UI settings in Cubase that could cause an issue? Do you have anything specific in terms of resolution, any external monitor, …etc?
Only the HiDPI is set to ON in Cubase Elements, turning it off made No difference.
Windows Scaling is also on Normal.
The other settings in Cubase Elements are default settings.
I haven’t any external monitors connected.
Same here. I just try to open Scaler 2.8 trial version as an insert in Cubase 12.0.52 Pro and Cubase crashes. I also did a computer restart and a re-launch of Cubase but the problem persisted>
I sent an image of the error window, to Pluginboutique.com and that image and a Cubase crash dump file to Scalerplugin.com. (Pluginboutique seems to not accept anything other than images)
I was really excited and looking forward to trying Scaler but how did this very basic problem get past testing? I mean, it doesn’t even open!
This kinda makes me lose confidence in this product and company. But believe it or not, I still really want to try it out!
Is Pluginboutique usually timely in fixing this kind of problem?
I recognise it’s frustrating when this sort of thing happens.
I’m old and wizened and have to say compared with most software vendors over the years I have dealt with {1} the Scaler folk are actually very supportive in trying to address problems (but be aware of the time differences), as are the regular visitors to the board, so hopefully you will get resolution {2} Scaler is an amazing app and top of it’s niche, so it’s worth a bit of patience.
Thanks much for this response. I’m sitting here excited to try it, and frustrated at the same time.
Good to know that they are usually good at taking care of things like this.
Sunny Melbourne, Oz, so way ahead of GMT here in London.
BTW, you didn’t say which op system you are an, which makes a big difference to which board members chip in. If it’s the Mac, you also need to say which cpu is … seems to be a lot of issues with macs at the moment.