Scaler 2 causing system crash

Scaler 2 Support
1

Hi

Had 2.5 working fine.

Tried to install 2.6. It instantly causes Cubase 12 Pro to crash. I just get a black scaler window and it’s crashed.

Tried to go back to 2.5. Now i have the exact same issue with that as well.

Can someone please advise me what’s going on???

Thanks

Andy

2

Can you please say what os you are using

3

Yep

Sorry, Windows 11. AMD Ryzen. Nvidia 3900. 64gb ram

4

Thanks, that should help the support team.

5

Sorry, that’s unusual. I have no fix for you but someone might. What I’d suggest is doing a clean reboot, then uninstalling the program. Reboot again, then re-install. That is not based on anything other what I’ve done in the past that has resolved odd things like this.

Sorry I can’t be more helpful than that. This is one of those “it shouldn’t be happening” things however. Hope it clears up.

6

Long shot, but please search the board for ‘OpenGL’, and check the similar sounding reports - may help.

and others …

7

Thanks buddy

Turned off OpenGL and we’re all good.

Thanks for your help

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