Scaler 2 crashing Pro Tools 2024.6

Scaler 2 Support Bug Reports
1

I just installedScaler 2 V2.9.0 and its unusable in Protools 2024.6 running MacOS 13.6.7.

I’ve tried reinstalling and opening in a fresh session and it crashes almost immediately regardless of session.

Any assistance would be appreciated

Jamie

1 Like
2

Hi @jamieboss1 Welcome to the forum. Is that for the newly updated version of ProTools? Was it working before? @Tristan Can you download and try on PT 2024.6?

3

Thank you Davide. I just installed Scaler (for the first time) after I updated Protools to the latest version. Didn’t have a chance to try with the older version. Could I send you a crash report, etc?
Thanks again,
Jamie

4

Hi folks,

Scaler 2.9.0 is running just fine for me in Pro Tools 2024.6 in both a new session and loading an old session. I am on Mac OS 14.5 however on an M2 Mac, so difficult to check on an older OS. @jamieboss1 out of curiosity, are you using an Intel or Apple Silicon Mac?

5

I’m using a MacMini M2 Pro.
Thanks all!

6

Thanks @jamieboss1. It is tricky given we’re unable to reproduce this on an M2 Mac similar to yours, however we will look into it. Are you having similar issues with any other plugins or is it just Scaler 2?

7

Thanks @Tristan . The computer has been rock solid besides Scaler2.

8

I’m having a similar issue with Scaler 2V9 and PT 2024.6 in OS 13.6.7 on M1Pro.

When I rec arm the scaler 2 instrument track the system becomes very glitchy with pops and eventually crashes.

1 Like
9

Also when the track isn’t in rec arm mode I get glitches and crashes when playback is stopped (AAE -9093)

2 Likes
10

Hello. Just got a Mac Studio M1 Ultra and Scaler is crashing protools in a similar manner others are reporting. Just having it in the session causes errors when I hit stop. It also hangs when midi is sent to it. Running Ventura 13.6.7 and Scaler version 2.81

I sure hope we can fix this as it was working great on my old Mac Pro 5,1.

Thanks so much!

11

I have the same problem. im mac studio protools studio 2024 / 24.6.0.149 any news

12

HI all, our Devs are looking into all of this now thank you all for providing this info it’s been helpful - we are expecting some news soon. Will let you know.

13

Hi all, I have PM’d you a build which should solve your issue. Please report your findings back here. Thanks.

14

Issue seems to be fixed with v 2.9.1 though PT’s did crash once so far but can’t be sure Scaler caused it. THANK YOU!

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15

Hi Davide,

I tested the beta build on PT 2024.6 and I get 100% -6101 errors within seconds on every playback.
This is with a session with a single Instrument track with one instance of Scaler 2 and nothing else. The -6101s were what I was seeing with PT 2024.3, btw.

I tested with buffer settings of 64 and 128.

By the way, is this installer really installing the beta build? I checked About and it still says 2.9.0. It didn’t look like the installer was updating the existing Scaler2.aaxpluin file so I removed it and then ran the installer.

16

I’m also testing the beta installer that you sent directly to me now, and checking different settings as well.

At least it’s no longer swod’ing so that’s a bit of improvement.

17

If it’s any help, I’m running PT’s 2024.6 on a Mac Studio M1 Ultra under Ventura and can’t run Scaler at anything below 512 buffer without getting clicks or errors. But at 512 it works reasonably well. Could still use some tweaking I think.

And yes, I see V 2.9.0 in the plugin as well from the beta installer.

1 Like
18

@Tristan What buffer size where you running and did you have any issues across buffer sizes?

19

Hi @davide ,
I just installed this beta and it appears to be much more stable.
I spent 20 minutes with the plugin and so far so good. I’ll report back with any issues if they arise.
Thanks again for your help with this.
Jamie

20

Do you have any older Waves plugins installed? I believe these are causing issues with the latest Pro Tools update as well.