Bought the upgrade to Scaler 2 yesterday, and went to install on the 2 machines I use, an iMac and a Macbook Pro.
The plugin works exactly as it should on the Macbook, which annoyingly, is not my main music production machine.
The plugin does not work at all on my iMac. Tested in both the latest version of Logic, and Ableton (on both machines). I’ve also loaded Scaler 1 in the same midi track in Logic to test, and that works fine. It’s only affecting V2.
When I input midi notes (via typing keyboard or midi keyboard), the plugin ‘recognises’ the input, but doesn’t translate them into chords. I can see the on-screen keyboard matching the keys I’m pressing, but no chords are triggered, and no sound output.
I’ve tried reinstalling several times now. Do I need to do a ‘full uninstall’ of the plugin perhaps? If so, can anyone suggest all the bits I need to remove? (other than the VST and Component files obvs).
Thanks for your reply. I’ve uninstalled all plugins associated with S2 (VST, VST3, Component, for both Scaler 2 and Scaler Audio 2), and reinstalled the whole thing from scratch, multiple times now, to no avail.
Is there anything I need to do beyond deleting the plugin files? Any other files that might be sitting around on my machine that might need cleaning up also?
This sounds like a sound bank installation issue. Look at users/shared/PluginBoutique/scaler and look for the sounds folder. Trash it and the scaler 1 folder. Reinstall first S2 and if working the. S1. Reboot the lot and check the folder to ensure all sounds are there. Let us know if this doesn’t help one of the guys in dev can help.
I then searched for literally every mention of ‘Scaler 2’ on my mac, deleted everything, then did a full re-install (splash screen appeared, had to locate license file etc), still the exact same issue.
A new version 2.0.4 is out, but there was no difference, when installing it on my desktop. Still no sound and/or MIDI output.
But then, I installed this on my laptop (Windows version 1903) and…it works?
Only thing I noticed different during install, is that after the installer finished, there was a prompt to restart the computer. There is/was no such prompt when installing Scaler 2 on the desktop, it actually just flashed by the “Installing Runtime…” part that comes last and finishes the install without it. And yes, I restarted my desktop even so, but no dice.
Also, all the sound banks are installed it seems (C:\Users\Public\Documents\Plugin Boutique\Scaler2\Sounds) and all the instruments are selectable in Scaler 2 so is this some kind of runtime installation issue?
does your two systems share same version of OS also ?
Is there any software installed one your iMac that could be locking those audio samples files like “anti-virus like” ?
When you locate the samples files “Users ▸ Shared ▸ Plugin Boutique ▸ Scaler2” can you play them correctly ?
So the issue is that it does not produce any sound ?
But chords can be detected via MIDI input in “DETECT” ?
Thank you @Tdot for the video, no worries for sound missing, I can see the problem, have you tried starting and stopping the Transport (something like pressing twice the Space bar) to “activate” (or re-activate) the midi flow in order to let your MIDI FX output MIDI to your Arturia Jup-8 V3 ?
Remove, reinstall, reboot are all for naught here. Tried many times. Still getting the same issue that Scaler 2 doesn’t respond at all to MIDI signals.
Is there a way to manually install this 64-bit Windows Universal runtime or check if I already have it on my desktop, and why it didn’t install and prompt for a reboot, but did on my laptop, and why its working there? Or am I way off base here that assumption with the cause of the issue?
Note that it says "Scaler2 version 2.0.0 on the install wizard but it’s the latest version from pluginboutique.com (Scaler-2.0.4_PC_Windows.zip)
@luapmartin 2.0.4 uninstalled, installed 2.0.5 and the issue persists. exactly the same behaviour as in @Tdot 's video above (but in Ableton).
As you can see in the video, the keys light up when you press the keys or play notes, when you bind MIDI to A, B or C section and there are chords there.
So some information is getting through.
But, and what’s not shown in the video, is that if you try using the DETECT tab, select SRC: MIDI and press the record button, and try playing MIDI notes or play a clip, nothing happens. It just says “WAITING FOR INPUT”.