Scaler 2 - Troubleshooting

Troubleshooting

No MIDI Input
Check that your DAW is configured to send a MIDI signal to the track on which you loaded Scaler. Depending on your software you might need to select or arm the track you wish to send MIDI to.
When using ScalerControl, ensure that an instrument with a sound output enabled is loaded on the same track as the MIDI effect plugin.
When using ScalerAudio make sure that the track is armed and/or monitored.

No Audio Input
When using Scaler 2, check that you have routed the audio signal correctly into Scaler.
When using ScalerAudio 2, make sure there is audio content playing on the track.
You can test Scaler audio detection is working properly by downloading the following audio WAV file:

Scaler should return the following results (if you move the chords to section C and transpose down an octave in Edit mode then select ‘Housey’ internal sound it should sound very similar):

No Sound
Check that the sound output in Scaler is enabled, an instrument should be selected. Check that the channel on which you loaded Scaler is not muted in your DAW.
When using ScalerControl, ensure that an instrument with a sound output enabled is loaded on the same track as the MIDI effect plugin.
When using ScalerAudio make sure that the track is armed and/or monitored.

Window Size
If you have trouble viewing the whole window, you can try to reset the Scaler window to its minimal size, maintain the option key (MacOS) or alt key (Windows) while clicking on the Scaler logo at the top left of the window.

Resizing Issue
Users of the VST2 version of Scaler can experience an odd behaviour when resizing the plugin window.

  • Workarounds:
    • The VST3 version of Scaler 2 is not affected by this issue.
    • Using Scaler 2 at its default size (1000x700) seems to prevent most redrawing issues.

Hung/Stuck MIDI Notes
Simply press the MIDI Panic button located in the Header section to cancel any scheduled MIDI event and reset the state of the keyboard.

Midi Capture / Drag and Drop - Does not capture the correct notes
Please ensure you have disabled BIND in Section A / B / C when playing back Drag and Drop or MIDI Capture files.

Octave Control in Section B Does Not Work
Please ensure you have disabled Voice Grouping.

License and Registration Issue
If you have any issue trying to register your license file, please contact us at: support@ pluginboutique.com

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