Scaler freezes on opening

Scaler 2 Support Bug Reports
1

If I build a project with Scaler 2, it typically works fine. But if I save my project with the Scaler window open, and then close the project, when I go to re-open that project, the Scaler window freezes after partially opening, and then Mixcraft has to be closed and restarted.

After that, I have to disable Scaler, and try to reopen the project, and sometimes start another project, copying the components over. Once the crashing has occurred, even if I later save the project with the Scaler windows closed, a crash still occurs when I try to reopen the Scaler windows.

This is spoiling my appreciation for an otherwise great product. Is there anything to be done about this?

Glenn

I am using Mixcraft 9, Windows 10, 64 bits.

2

Maybe try this…
You can disable OpenGL Rendering from the ScalerSettings application:

  • Press the Windows key to open the search and type “ ScalerSettings ”

  • Go to the Help page and click “Turn OFF OpenGL”:

1 Like
3

Thanks for the suggestion. Can you give me an idea why you suggest this? I gather this is not a general problem anybody else is having. Has this worked for other freezes?

Just trying to get smart!

4

I suggest it because this solution has fixed a few issues that are quite common - black or blank gui, crashes. Not sure it is related in your case but it has worked on these other things. Worked for me on freezes and crashes in Cubase.

5

Jamieh, that seems to have done it. At least so far. Thanks so much for helping!

Glenn