Black screen

Scaler 2 Support
1

I just bought a license (October 29, 2021) for Scaler 2. I did not read the reviews or reports about it not working; before, I bought the license. After, it did not work on my DAW’s, and I researched and I saw the reports.

Without going through a bunch of listings, is there a quick
and workable solution? for the black screen. I have never had a vst not work until this one.

Joe

1 Like
2

You will find a lot of help here, but perhaps you can post your o/s and DAWs so the relevant folk can respond.

1 Like
3

Welcome @jpCouleeCity

here is what you can try to get rid of this black screen issue:

  • Reboot your computer after installing Scaler
  • Make sure your graphic drivers are installed / up-to-date

If this doesn’t work:

  • Disable OpenGL in Scalersettings:

    macOS:

    • Press CMD+Space to open the Spotlight Search and type “ ScalerSettings ”

  • Windows:

    • Press the Windows key to open the search and type “ ScalerSettings ”

The executables are located here:

  • MacOS: /Users/Shared/Plugin Boutique/Scaler2/ScalerSettings.app
  • Windows: C:\Users\Public\Public Documents\Plugin Boutique\Scaler2\ScalerSettings.exe

Go to the Help page and click “Turn OFF OpenGL”:

image
image479×584 15.7 KB

2 Likes
4

You don’t say anything about your computer or OS but this issue is related to GPU. See this post.

5

Thank you Frederic, I used your advice and I did get
Scaler 2 to work in Mixcraft 8 with the scalersettings.exe
file…and clicking “Turn OFF OpenGL”.

thanks, Joe

6

I just wanted to add that when I launched Ableton Live 11;
Scaler 2, did not show in plugins.

So I ran scaler2.settings.exe while Ableton was running;
and went to 'Help" and first clicked ‘reset to defaults’ and then
second clicked 'turn off opengl."

Then I rebooted Ableton; and the Scaler 2 plugin shows
up in Ableton plugins.

Hope this helps others.

Joe

1 Like
7

So what I am getting at is, you might have to
use the scaler2.settings.exe for each DAW
on your computer.
Not sure. but seems logical.

8

Also make sure your Ableton vst file locations are up to date.

9

I do NOT realize how to do to save the scalersettings. The opengl off doesn’t load for me. Tha KS for your time