Black screen

I just bought a license (October 29, 2021) for Scaler 2. I did not read the reviews or reports about it not working; before, I bought the license. After, it did not work on my DAW’s, and I researched and I saw the reports.

Without going through a bunch of listings, is there a quick
and workable solution? for the black screen. I have never had a vst not work until this one.

Joe

You will find a lot of help here, but perhaps you can post your o/s and DAWs so the relevant folk can respond.

1 Like

Welcome @jpCouleeCity

here is what you can try to get rid of this black screen issue:

  • Reboot your computer after installing Scaler
  • Make sure your graphic drivers are installed / up-to-date

If this doesn’t work:

  • Disable OpenGL in Scalersettings:

    macOS:

    • Press CMD+Space to open the Spotlight Search and type “ ScalerSettings
  • Windows:

    • Press the Windows key to open the search and type “ ScalerSettings

The executables are located here:

  • MacOS: /Users/Shared/Plugin Boutique/Scaler2/ScalerSettings.app
  • Windows: C:\Users\Public\Public Documents\Plugin Boutique\Scaler2\ScalerSettings.exe

Go to the Help page and click “Turn OFF OpenGL”:

2 Likes

You don’t say anything about your computer or OS but this issue is related to GPU. See this post.

Thank you Frederic, I used your advice and I did get
Scaler 2 to work in Mixcraft 8 with the scalersettings.exe
file…and clicking “Turn OFF OpenGL”.

thanks, Joe

I just wanted to add that when I launched Ableton Live 11;
Scaler 2, did not show in plugins.

So I ran scaler2.settings.exe while Ableton was running;
and went to 'Help" and first clicked ‘reset to defaults’ and then
second clicked 'turn off opengl."

Then I rebooted Ableton; and the Scaler 2 plugin shows
up in Ableton plugins.

Hope this helps others.

Joe

1 Like

So what I am getting at is, you might have to
use the scaler2.settings.exe for each DAW
on your computer.
Not sure. but seems logical.

Also make sure your Ableton vst file locations are up to date.