Cannot update Scaler 2.6 to 2.7 or 2.8

Scaler 2 Support
1

With Windows 10 64 bit I cannot update Scaler 2.6 to either 2.7 or 2.8. I get an install message #5 which prevents the updated files to install.

SteveB1

2

Sounds like a permissions issue. Did something change on your computer? Logged in as admin? If you reinstall 2.6 do you have the same problem?

3

I will check, but first will re-boot the computer and will have no programs running after a fresh download 2.8 from PIB.

4

After reboot Win 10, and installing with admin permission, SCALER 2.8 finally installed. I loaded a previous file into Ableton Live Lite which shows a Scaler 2 loaded, but no indication the the loaded Scaler 2.8 was the correct load.

5

I am betting you are trying to install the Mac version on a PC. A common issue.

6

FYI-I am quite sure that I originally downloaded the Win version, not MAC.

7

On the upper left click on the Scaler Logo and choose “About/Help”.
The version will be in the lower left of the About Screen.

8

Thank you so much! SCALER 2.8 is up and running on Ableton live lite!

9

Great! Glad it’s working for you.