Dear Plugin Boutique:
The following is an FYI to Plugin Boutique.
I left an excellent review for this company and I certainly do not want to change it or much less, reverse it.
Plugin Boutique is based in the UK. Understood. Yet, you have tons of producers purchasing your product who live overseas and are usually 5, 6, 7 and maybe even 8 hours behind your time zone.
This means if a producer runs into any issues with any of your products in the evening, it is more likely that this producer may have to wait until the next day or even 2 days later before someone can respond to help them with their particular issue.
This of course is bad for business.
The ideal scenario is to at least hire the right amount of staff to be available on alert on off hours using the email system. This way there is no downtime for the producer in question experiencing issues overseas.
If this solution cannot be used, then at least, there should be a disclaimer right before a client purchase that states that the company (Plugin Boutique) is based in the UK and only functions during business hours which may result in downtime for clients who live overseas who might need immediate help.
This way, the client sees that the company (Plugin Boutique) is cognizant of the fact that selling products overseas can pose a problem when clients need help right away when they run into any kind of issue.
The client purchasing any product from Plugin Boutique (online) as a result will go through with their purchase understanding that if problems arise during the evening hours (the buyer’s time), then they will have to wait until the next day for help.
I hope this system is incorporated because, I myself made a purchase today at around 12:00 midday, yet had to spend all afternoon into the evening - until 7:00pm (7 hours) trying to solve this issue I ran into with Scaler 2 and that dark looming monster in Beatport Access.
From what I understand, the latest version of the Scaler 2 plugin from Plugin Boutique (2.8.2) has embedded in it Beatport Access and Beatport Access is just not functioning the way it should with its 3rd party plugins.
In my opinion, Beatport Access is a speed bump and should not even exist.
It is unfortunate that this resource can cause Plugin Boutique’s business to continue to be affected in a negative way.
A different solution has to be reached for those clients who choose to pay as they go.