Users have reported an issue where the window of Scaler has an incorrect size.
This seems to affect differently some versions of Windows 10.
DAWs can have their own settings to enable or disable the DPI awareness. This makes it hard to troubleshoot as there are many possible combinations of settings.
I have tested VST2, VST3, 32 and 64bit versions in multiple DAWs using (Win 10 - v1803 - single HiDPI 5K screen) and it works properly in Reaper 32 and x64 , Studio One 3, Bitwig Studio 2.4 , Ableton Live , FL Studio (non bridged) regardless of the settings in Windows (scaled percentage, “fix blurry apps automatically”…).
We suggest to:
- Update Windows to get the latest patch from Microsoft (the update from April 2018 fixes a number of these issues)
- Enable/Disable the HiDPI support in your DAW and check for improvement.
- Enable/Disable the scaling in Windows and check for improvement.
- Try to unplug any external monitor and see if it fixes the issue.
Here are some more info on how to deal with those issue in windows: https://windowsreport.com/fix-hidpi-issues-windows-10/
If you still encounter the issue after trying those different things, could you please communicate the following info to help us accelerate the fix:
- Version of Windows (with the patch version which can be found in Settings > System > About) for example: “Win 10 - 1803”
- Architecture of DAW (64/32bit)
- Architecture of the plugin used (64/32bit)
- VST version tested (VST 2/3)
- Scaling settings in Windows (Scaling value in percentage and if “fix blurry apps automatically” is enabled)
- Number of screens connected to the computer with resolution and DPI (if known)