Hung/stuck notes with Scaler 2.7 and Kontakt 7 on Logic 10.7.5

[hummersallad]

Never ever had problems with hung notes when using Scaler and Logic but now I always get them!
Always happens when Scaler provides the chords (as a MIDI FX) but never when I first capture the chords and use them directly on a track.
When using Scaler it seems that Kontakt never receives a Note-Off! So it just keeps on playing. For ever!
I must klick the MIDI Panic button in Kontakt to make it stop!
If you have Logic 10.7.5 and Kontakt 7 please try this project. The problem happens every time you stop playback while on a chord.
[http://www.electropop.com/221113%20Test%20Scaler%202.7-Kontakt7.logicx.zip]

[Ed1]

Hi @hummersallad

thanks for reporting, we have noticed this as well, it is being addressed and will be fixed in the next patch.

[jamieh]

I’ve noticed this with Bitwig and Kontakt 7 as well.

[Ed1]

Did you notice this while using the multi-voice output with mapped notes?
From testing here it seems there are no hung notes when multi-voice is OFF or if you trigger from the UI.

Let me know what exact behavior you are encountering so we can make sure we fix it all.

[hummersallad]

Ed, yes when I use multi-voice output with mapped notes I experience the problem. But no problems when multi-voice is off or when playing from the UI!

[Naru]

Yep, Logic 10.6.0 too.

[jamieh]

Yes, Multi Voice Out was being used in Bitwig on the hang notes. Kontakt 7 but not every instance.

[hummersallad]

@hummersallad

I just noticed something strange. I did a test where I setup, on different MIDI channels, five instances of strings from Albion Neo in Kontakt 7.
Then I made a very simple progression in section C. When I bind and play the chords on my MIDI-keyboard everything sounds as expected. However, if I record the trigger notes and then play and stop anywhere I always get stuck notes.
If I record the chords in Scaler and drag and drop into Logic it works as expected and I can start and stop anywhere without any stuck notes. Very strange!
Has anybody else experienced this?

I noticed the hung note problem during the beta test and wrote the post above on Oct 30. But since I got no comments I thought I was the only one having this problem and that it could be related to using new versions of both Logic and Kontakt.

[jamieh]

As a test I replaced Kontakt 7 with Kontakt 6 on the notes were getting hung and the hung notes stopped happening. This was in Bitwig.

[1stInversion]

Confirmed here. I’m getting hung notes in Scaler 2.7 with Multi-Out On (it’s now my default setting). I have a MIDI Reset assigned to a pad on my controller.

[hummersallad]

That is interesting. However, with Logic I get the same hung note problem with Kontakt 6 and five Factory library instruments on different MIDI channels.

[hummersallad]

@Ed1 Are you making progress? This bug is annoying since it is impossible to use the combination Logic/Scaler/Kontakt with multi-out.
Or maybe you can suggest a work-around?

[Ed1]

Hi @hummersallad

yes, this is fixed and will be part of the next patch. We are addressing a couple of other issues raised since the release and will push an update.

[hummersallad]

Great!! @Ed1

Don’t want to rush you in any way but when can we expect the update? Roughly.
Minutes, hours, days, weeks, or months?

[beingclear]

Hi Ed1. Please see my post here. Includes screenshot.

Scaler 2.2 upgrade and always notes stuck in performance mode

I’m having this problem in 2.7. I am unable to use sustain with Scaler as all the notes stick, even in Pass-Through mode. Please help! Ableton Live 11 [Screen Shot 2022-11-20 at 12.28.03 PM]

[hummersallad]

Forgot to confirm that the annoying hung/stuck notes problem with Scaler 2.7 and Kontakt 7 in Logic 10.7.5 was indeed fixed in the 2.7.1 update! Thanks!