I know it solves the issue some people are having. I think a lot of them would be happy for a simple “fix” while we work on a better solution.
I don’t believe that was the intention. This issue will be addressed.
This is not a customer service centre but a community based forum here to help our users. Please keep your posts relevant and on topic. Thank you.
Thanks for the feedback to you and all users. We are all working very hard to make the software solid. We have had hundreds of users beta testing for months and inevitably new issues sneak up. We are addressing them.
Hi there, I’m excited to use the new features but also experiencing immediate crashes upon trying to detect midi notes & chords even after installing to the default installation folder and restarting.
Reaper 6.11
Scaler 2.03 Vst2 & Vst3
Thank You
David, then where is customer service?
Where did you purchase Scaler 2? I assume Plugin Boutique?
From Plugin Boutique as an update to Scaler 1
Just found out crashes happen to be upon detecting arp runs but not upon detecting chords.
Thank you, Paul.
Windows 10 up to date (5/27/20)
FL Studio v20.5 [build 1142] 64bit
VST3
Scaler 2 (non-audio) 2.6.3.1142
Selecting any chord from chord explorer causes it to freeze/crash.
Plugin Boutique support redirects to this forum for bugs and matters that don’t relate to purchasing:
If your issue is regarding one of the following:
- A glitch/technical malfunction within Scaler 2
- Feature inquires
- Feature requests and feedback
Please contact the Scaler 2 development team through the Scaler Forum .
Yes I am aware. We have suggested this to expedite the process of bug reporting. We are active and assisting best we can. Everything in this forum gets addressed and we will respond best we can but this is NOT customer service and we are not obliged to respond. Just trying to be transparent here. Let’s keep this thread on topic please to ensure we can get to the relevant issues as they happen.
Scaler 2 crashes Studio one 4.6.1 when you try to detect midi notes. Also crashes and locks up Studio one when you explore scale from a chord then select new scale. I have to end the process to close down Studio one. Thought i best let you guys know.
Windows 10 1909
Studio One 4
Scaler 2.02
VST3 Version
Also having repeated crashes in Ableton Live 10 with the detection tool (using Windows 10). A few times, the detection worked without issue, but it soon starts crashing Live, and then it happens repeatedly when I open the DAW again. Rebooting the computer helped a few times, although the crashing inevitably came back. That bug aside, I am optimistic about this plug-in, and I like it so far. Many thanks.
Ah, my apologies. 
Thanks for clarifying it was a temporary workaround to use the default Steinberg path.
Reaper 6.11, Windows 10.
Scaler 2 crashes when detecting scale by playing midi keyboard. (Both vst 2 and vst 3)
The plugin was installed with default settings.
Hey guys,
we have found a fix for the bug of the MIDI detection some of you are experiencing.
We are building the installers and doing some final testing now.
The new installers should be available soon.
3 Likes
I have the same issue on Ableton Live. Play 4 single notes in a row will crash the DAW. Playing chords is fine.
OS: Windows 10
DAW: Ableton Live Suite 10.1.14
Scaler: 2.0.3 VST3 (downloaded from Plugin Boutique Scaler 1 upgrade)
Looks like version 2.0.4 is available on Plugin Boutique.
Is the version that corrects the bug reported on this thread?
yes it should fix the issue with the MIDI detection, 2.0.4 should be available now from your account page
1 Like
I can confirm
Scaler 2.0.4 (VST2 & VST3)
Windows 10
Ableton Live 10.1.14
Thanks
2 Likes
Scaler 2.0.4 dawnload&instal
ScalerV2 works normally ! Cubase don’t crash
win 10
cubase 10 pro
thank you !
1 Like
Can’t see the 2.0.4 update on my account on plugin boutique only the 2.0.2 version. Got the “Upgrade from scaler 1” version.
Can I download the trial version for the ordinary scaler2 and install instead? that one is 2.0.4.